Cal Valley Cleaning Services – Policies

1. Service Areas

We currently serve Fresno, Madera, Tulare and surrounding areas. If you are unsure whether your location is within our service area, please contact us before booking.

2. Booking and Scheduling

All appointments must be scheduled in advance.
We require 24-48 hours’ notice for cancellations or rescheduling.
Missed appointments or cancellations without proper notice may be subject to a fee.

3. Payment Terms

Payment is required at the time of booking. Appointments will not be confirmed without payment.
We accept credit/debit card, Apple Pay, Google Pay, Zelle, Cash App.
Cancellations made with less than 24 hours’ notice may not be eligible for a refund.

4. Satisfaction Guarantee

Your satisfaction matters to us. If you are not completely satisfied with your cleaning, please notify us within 24 hours, and we will return to re-clean the area at no additional charge.

5. Entry to Property

Clients are responsible for ensuring we have access to the property at the scheduled time.
If we are unable to enter the property, a lockout fee may apply.

6. Pets

Please secure pets for the safety of our team and your animals.
Let us know in advance if pets will be present so we can plan accordingly.

7. Health & Safety

We reserve the right to refuse service if there are unsafe or unsanitary conditions.
Our cleaners are not permitted to handle biohazards, mold, pest infestations, or heavy lifting.

8. Pet-Safe Products

If you require pet-safe or eco-friendly products, please request this in advance. We do our best to accommodate but may not be able to fulfill all requests for customers outside our service area.

9. Damage and Liability

We treat your space with care. If accidental damage occurs, please report it within 24 hours.

10. Changes to Policies

We reserve the right to update our policies at any time. All changes will be posted on this page with an updated effective date.

Last Updated: July 28, 2025